Shipping & Delivery Policy

Last updated December 28, 2023

Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.

WHAT ARE MY SHIPPING & DELIVERY OPTIONS?
In-Store Pickup
Pickups are available Monday – Friday, 8am – 6pm. 

Courier Service

3-5 Business Day (West Malaysia)

Shipping Fees
We offer shipping at the following rates:
Courier service 3-5 Business Day (West Malaysia) :
1kg : RM7.42,
2kg: RM8.27,
3kg: RM9.12,
4kg: RM9.96,
5kg: RM10.81

All times and dates given for delivery of the products are given in good faith but are estimates only. Once your order is packaged, we will send an email with your tracking information. 

DO YOU DELIVER INTERNATIONALLY? 

We do not offer international shipping. 

ARE THERE OTHER SHIPPING RESTRICTIONS? 

Orders only ship on business days, which are Monday – Friday. To ensure same-day delivery, order must be placed by 5pm EST. 

WHAT HAPPENS IF MY ORDER IS DELAYED?

If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery. 

HOW CAN YOU CONTACT US ABOUT THIS POLICY?

If you have any further questions or comments, you may contact us by: 

Online contact form: https://shop.tatawa.com/contact-us/