Refund Policy

TATAWA Cookie Refund Policy

Effective Date: 16/1/2024

Thank you for choosing TATAWA for your delicious cookie needs. We aim to provide you with the finest quality products and exceptional service. Please review our cookie refund policy to understand how we handle refunds for our delightful treats.

1. Refund Eligibility:
   a. Cookie Orders: Unfortunately, due to the perishable nature of our products, we do not offer refunds for completed cookie orders.
   b. Damaged or Defective Products: If you receive cookies that are damaged or defective, please contact us within 24 hours of receiving the order. We may request photos of the damaged items to assist in the resolution process.
2. How to Report Damaged or Defective Products:
   To report damaged or defective products, please follow these steps:
   a. Contact our customer support within 24 hours of receiving the order.
   b. Provide your order number and a detailed description of the issue.
   c. If requested, submit clear photos of the damaged or defective items.
3. Resolution Process:
   a. Refund: If the issue is verified, we may offer a refund for the damaged or defective items. The refund amount will be processed to the original payment method.
   b. Replacement: In some cases, we may offer to replace the damaged or defective items at no additional cost.
4. Contact Information:
   If you have any questions or concerns regarding our cookie refund policy, please contact us at:
   Tatawa Marketing Sdn Bhd
   marketing1@gmail.com
   Note:
   Tatawa Marketing reserves the right to amend this refund policy at any time without prior notice. Please check our website for the latest updates.